Warranty Information
Warranty Information
Warranty Claim for Quality Issue Within ONE (1) YEAR
- For quality-related warranty claims, items will be replaced with a factory refurbished unit of equal value.
- Warranties on all replacements follow the same warranty timeframe of the original defective item
- Please contact us with the following information for verification, please note more type of proof of purchase and problem may be required such as videos or pictures for identifying the product
- 12-digit serial number (you can find it at the bottom of the unit)
- Invoice or receipt include purchasing platform and date
- Detailed problem description
Buyer in the following situations will cover shipping costs:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
Warranty Information
- Items purchased from unauthorized resellers
- Damage from misuse of products including but not limited to: falls, extreme temperatures, water, operating devices improperly
- Products without sufficient proof of purchase
- Lost or stolen products
- Products that have expired the warranty period
- Non-quality-related issues (after 14 days of purchase)
- Repaired or disassembled by 3rd parties other than XGIMI