Returns and Exchanges
Updated: On 4th April 2022
10 Days Effortless Return & Exchange Policy
- Undamaged products may be returned for a full refund in the event of any manufacturing defect within 14 days of the date the item was delivered to the designated shipping address. The product has to also be returned along with the original case and accessories.
- A new product may replace the product if the original item has a manufacturing defect within 14 days of the date the item was delivered to the designated shipping address.
- Please contact service@xgimiindia.com first for detailed guidance of return and exchange. Once the returned item arrives back in the XGIMI warehouse for inspection, we will start the refund or exchange process.
Return & Exchange Requirements
- Return items must be shipped to XGIMI India’s designated shipping address.
- Return items must include original packaging.
- Returns must include all accessories.
- For non-quality warranty claims, the buyer is responsible for shipping costs.
- For non-quality warranty claims, XGIMI India will refund the cost of the product itself (after deducting 3rd party cost)
Example: THERE WILL BE NO REFUND OF ANY PAYMENT GATEWAY OR CREDIT CARD CHARGES AS THIS PROCESSING FEES IS DEDUCTED FROM THE VALUE OF ORDER REMUNERATED TO US. - Please contact us with the following information for verification:
- 12-digit serial number (you can find it at the bottom of the unit).
- Invoice or receipt include purchasing platform and date.
- Detailed problem description.
- XGIMI India shall have the right to reject the return if the product does not meet the above requirements.
For purchase not made directly on XGIMI India’s official website, please contact retailers or platforms to refund or exchange.